FAQs

Use our frequently asked questions to help you find your way around the Australian Teacher Aide website and to learn more about our professional development for teacher aides, schools and training organisations.

Corporate Membership

I want to pay for our membership however I get an 'access denied' message when I select the payment link in the invoice.

You must be logged in to the ATA site to pay your organisation's membership. Only members with Business Administrator or Finance Administrator rights will be able to pay the invoice.

I am the administrator of our organisation's corporate membership account with ATA. How do I invite my staff to join so that they can access the ATA member-only resources?

Forward the following instructions to your staff to assist them to join the organisation's corporate membership. You may also download a copy of these instructions HERE.

Important: If you are already an ATA subscriber, log in and go straight to step 6

1.     Go to https://www.australianteacheraide.com.au/membership

2.     Select Sign up for an account to connect

3.     Follow the prompts to set up your personal user account

4.     Check your inbox (including junk / spam folders) for an email from ATA

5.     Click on the link in the email and change your password to something you will remember

You are now logged in to the ATA site.

6.     Go to https://www.australianteacheraide.com.au/membership 

7.     Select Search for your business here

8.     Find your organisation

9.     Request to be linked to the relevant account. The administrator of the ATA account in your organisation will be notified of your request and will be able to approve it.

My organisation has a corporate membership with ATA. How can I link myself to the organisation's membership?

To link yourself to your organisation's corporate membership with ATA, use the following steps:

Important: If you are already an ATA subscriber, log in and go straight to step 6

1.    Go to https://www.australianteacheraide.com.au/membership

2.    Select Sign up for an account to connect 

3.    Follow the prompts to set up your personal user account

4.    Check your inbox (including junk / spam folders) for an email from ATA

5.    Click on the link in the email and change your password to something you will remember

You are now logged in to the ATA site.

6.    Go to https://www.australianteacheraide.com.au/membership 

7.    Select Search for your business here

8.    Find your organisation

9.    Request to be linked to the relevant account. The administrator of the ATA account in your organisation will be notified of your request and will be able to approve it.

Professional Development

How do I create a CPD Diary entry?

When you attend a live webinar event, a CPD diary entry will automatically be created for you. The entry will appear in My Portal – My Content – CPD Diary within a few days of attending the event.

When you participate in a professional development activity from the ATA member site, you will need to manually create a CPD diary entry to record proof of completion. Creating a CPD diary entry is a simple, quick process, as follows:

  1. Login to the ATA site
  2. Navigate to My PortalMy ContentCPD Diary
  3. Select Add CPD Diary Entry
  4. Enter the CPD Activity Name (the name of the PD activity)
  5. Allocate yourself one (1) CPD Point
  6. Enter a Description of the activity: e.g. Webinar
  7. Upload your completed worksheet or notes (required for verification purposes)
  8. Enter the Activity Completion Date
  9. Select Save

Where do I find the professional development resources?

Most of our resources can be found by selecting the Professional Development or Resource Centre tabs. Our resources include webinar recordings, skills-based video programs, checklists, surveys, worksheets and links to other websites which we have verified as relevant and useful to the TA role.

All resources are categorised according to topic. Once you have selected your topic of interest, for example, Additional Needs, you can choose to browse Upcoming Events, Latest News or Related Resources by selecting the relevant tab.

 

 

Webinar Events

I tried to join a live webinar session from school but I could not connect successfully. What went wrong?

Go To Webinar is used world-wide and is considered one of the best quality systems for hosting online events. We use Go to Webinar to run all live webinars. It is likely your school does not have automatic access to this software application. To ensure you can attend our webinars from school, check the approval process with your Principal or IT team, and allow sufficient time for the webinar application to made available.

How do I register for a live webinar event?

Webinar event registration is a quick 2-step process. 

Completion of Step 1 enables you to achieve 1 CPD point and a Certificate of Completion when you attend our live webinar event.

Completion of Step 2 activates your unique webinar ‘join’ link that you require to join our live webinar event.

If you do not complete Step 2, you will not be able to join the live webinar.

Follow the steps below or view the video tutorial.

Step 1

1.     Select Member Login (top right hand corner) and log in to your account

2.     Select Events (from the green main menu at the top of the Home page)

3.     Choose the event you want to register for and double click on the title to bring up the registration process

4.     Select Register and follow the prompts

5.     Go to Cart (top menu) to 'check out' and 'place order' to finalise Step 1.

Step 2

1.     Go to your inbox and open the email from ATA. (If you cannot find this email, please check your 'junk' mail)

2.     Click on the link in the email 

3.     Enter your name and email address when prompted

4.     Check your inbox for your webinar ‘join’ link

5.     Use this link to join our webinar on the relevant day. (We will usually send you a reminder email with this link, one day and one hour prior to the webinar).

All events registered for will show in My Portal – My Content - Events.

Any associated event resources, such as worksheets, will be uploaded prior to the event to My Portal – My Content – Event Resources. We recommend you check your portal prior to attending each webinar for any associated resources.

Membership

I have an individual membership and my organisation has now taken out a corporate membership. How do I transfer from my existing individual membership to the corporate membership?

Well done on successfully advocating for your TA team and their need for ongoing PD that is customised and relevant to the support role.

You will need to go to our Membership page and select Search for Your Business Here and request to be linked to your school or organisation. The administrator of the membership account, for example the TA Coordinator, will receive the request and has the permissions to approve it.

If you have a recurring payment set up in PayPal, make sure you cancel it immediately so that you are not charged again for individual membership. 

 

My Portal

I'm logged in; what do I do now?

Once you are logged in, go to My Portal.  Complete the tasks in the light grey shaded panel at the top right. The prompts will vary, depending on what you have already completed. It might say, Create Additional Personal Data or Select Interest Groups.

If you are covered under a corporate membership, you will need to request to be linked to your organisation so that you can enjoy full member access to all our resources and events. You can request to be linked to your organisation by navigating to the Membership page and selecting Search For Your Business.

Logging In to ATA

How do I log in to ATA?

Existing members and subscribers will need to request a new password to log in to the new ATA site for the first time.

1.     Select Member Login (top right hand corner of page)

2.     Select Request a New Password

3.     When prompted, enter the email address you use currently to receive communication and notifications from ATA

4.     Check your inbox for an email from us and use the link to reset your password

If you don't get an email immediately, please check your junk folder as it may have landed there. If found in your junk folder, please mark the email as 'not junk'.